Return Policy

Rut Row!  We want you to be 100%, TOTALLY happy with your purchase from VW&F, so if you're not, here's what to do:


  • Our return policy lasts 14 days. Returns made within 14 days are eligible for store credit, only.
  • After 14 days have passed, no purchases are eligible for return/exchange. 
  • Non-returnable items include: Light bulbs, balloons, custom lighting/pendants, vintage/antiques, custom ordered items, wallpaper, services or personal care items

  • Holiday Policy: Purchases made between November 15th through December 24th are eligible for extended return terms: Beginning December 26th, all items purchased during our holiday term can be returned for store credit until January 15th.  Items returned after January 15th are not eligible to be returned. **TO QUALIFY FOR AN EXTENDED HOLIDAY RETURN, YOU **MUST** PRESENT A GIFT RECEIPT**
  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • If your item was damaged during shipping, please be sure to take photos of the packaging and broken/damaged items.
  • All Returns require either a receipt or proof of purchase, otherwise.
  • If you are shipping your purchased item to VWF, you are responsible for paying the shipping charges. Please contact VW&F - We will email you a return shipping label that will be deducted from your refund.

    Non-returnable items:

    • Gift cards
    • Light Bulbs
    • Health and personal care items (soaps, scrubs, lotions, etc)
    • Custom Lighting
    • Custom Cut Electrical Cord
    • Vintage or Antique items
    • Balloons
    • All Sale Items


    To Begin your return or if you have any additional questions about our return policy, please click here.